Returns/Exchange

Return and Refund

1. If your item was damaged during shipping, you could contact our sales for refund. When you request refund, please
provide us photographs or video clearly showing the problem with the item.
2. Goods with quality-related issues could be returned for an exchange or refund by contacting our sales within 7 days
upon receipt of the goods. The returned Shipping cost is bear by both seller and buyer in half. If you keep the
products more than 7 days, it is regarded used. We will not accept refund or replacement.
3. Before return please contact our sales first and advise us your order number and the specific reason for return.
All returned items must be in the original package and you must provide us with returned tracking number.

Shipment

1. Worldwide shipping, except some countries and APO/FPO .
2. All parcels shipped by China Airmail are limited weight within 2kgs. If the order weight is more than 2kgs,
we will ship your parcel by two tracking numbers.
3. Goods transit time is provided by logistic provider and excludes weekends & holidays. Goods transit time
may vary, particularly during the holiday season.
4. If you still don’t receive the goods before expiration of receipt period, please contact us. We will track the
shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
5. It is buyers’ responsibility to clear customs, import duty, VAT and other charge of fees. We are not responsible for
delays caused by the customs, import duties, taxes and other customs charges. Customer needs to pay RAS
( Remote Area Surcharge ) for commercial express service such as DHL, Fedex and UPS etc when applicable.

Contact Us





Our Store

LongHuaXinQuGongHeXincun, Shenzhen, Guangdong, China

Hours of Operation

  • UNITED STATES : PM 6:00~AM 2:00
  • FRANCE: AM 2:00~ AM:10:00
  • UK: AM 1:00~9:00
  • SPAIN : AM 2:00~ AM:10:00
  • GERMANY : AM 2:00~ AM:10:00
  • AU: AM 12:00~ PM:8:00
  • Brazil: PM 10:00~AM 7:00
  • Russian Federation: AM 5:00~PM: 2:00

Contact

please email us: shop@haiditrade.com